Delete your account

You can delete your Cilantro account and all associated data at any time. This page tells you exactly how, and what gets removed.

How to delete your account

Send an email to support@highloop.co from the address you used to sign up, with the subject "Delete my Cilantro account".

We'll confirm receipt within 1 business day and complete the deletion within 30 days. You'll get a final confirmation email once the deletion is done.

What gets deleted

• Your Cilantro account and login credentials.
• All linked-bank metadata (institution names, account names and types).
• Every transaction we've stored on your behalf.
• All Plaid access tokens we hold for your linked institutions.
• All pinned questions, manual category overrides, receipts, and notes you've created.
• All AI conversation history from the Ask tab.

What happens to your bank connections

When we delete your data we also call Plaid to revoke each access token, severing Cilantro's connection to your bank. If you'd like to independently confirm the disconnection, you can also visit my.plaid.com to manage and revoke connections from your side.

What we keep, and for how long

After deletion we retain only the minimum information required by applicable law (for example, certain billing records or fraud-prevention logs), held in a restricted-access archive and never used for any product purpose. We do not retain your transaction data after deletion.

Disconnecting a single bank without deleting your account

If you only want to disconnect one institution but keep your Cilantro account, open the iOS app → Settings → Linked banks → tap Remove next to the bank. This deletes that institution's accounts, transactions, and Plaid access token from Cilantro and revokes the access token at Plaid.

Questions

Email support@highloop.co.